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SRJ’s financial technology practice team is offering partial pro bono services to Banks and other financial institution’s customers, anywhere, in Nigeria, on frauds or complaints arising from electronic channels (the “pro bono services”). The pro bono services are cover complaints arising from:

  • USSD banking (SMS banking);
  • Social Media banking;
  • Successful debit but no credit to beneficiary;
  • POS or mPOS unauthorized debits;
  • Agency banking;
  • (online) e-wallet related transactions;
  • ATM card;
  • (BDCs) Bureaux-de-Change;
  • Wrongful credit whitelisting (or blacklisting) of accounts and others

May we clarify that Banks and other Financial Institutions include the entities, their staff, agents or representatives such as Commercial or Merchant Banks, Specialized Banks, Micro-finance Banks (MFBs), Discount Houses (DHs), Development Finance Institutions (DFIs), Pay Service Banks (PSBs) Finance Houses (FHs), Bureaux-de-Change (BDCs); Primary Mortgage Banks (PMBs), Credit Bureaux, Mobile Payment Companies, Mobile Money Operators, or any other institutions licensed by the Central Bank of Nigeria.

Customer is limited to an individual (natural) person who has used any Banks’ and Financial Institutions’ electronic products or services and an individual (natural) person that has a relationship with Banks and Financial Institutions, by reason of benefiting or intended to benefit from electronic products or services offered by Banks’ or Financial Institutions.

In selecting our potential clients from any number of instructions we receive, we will give particular preference to members of vulnerable groups that include the elderly, less educated, physically challenged, indigent foreigners, critically ill, internally displaced persons, refugees or immigrants, mentally challenged individuals, low-income earners or any other category of persons that may be at risk of financial exclusion.

Our financial technology team offers this pro bono services, hoping that it will assist Banks and Financial Institutions to “observe high ethical standards and professionalism in their business transactions with consumers” or customers (Customer Protection Framework of Central bank of Nigeria, 2016).

As well as help the Customer Protection Department of the Central bank of Nigeria more adequately protect Nigerians from wanton breaches by Banks and Financial Institutions, as we prepare to realize financial inclusion agenda ahead of year 2030.

You may send us an email now ( ) if you would need our pro bono support services

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